1. Pay attention.
Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly.
- Look at the speaker directly.
- Put aside distracting thoughts. Don't mentally prepare a rebuttal!
- Avoid being distracted by environmental factors.
- "Listen" to the speaker's body language.
- Refrain from side conversations when listening in a group setting.
2. Show that you are listening.
Use your own body language and gestures to convey your attention.
- Nod occasionally.
- Smileand use other facial expressions.
- Note your posture and make sure it is open and inviting.
- Encourage the speaker to continue with small verbal comments like yes, and uh huh.
3. Provide feedback.
Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.
- Reflect what has been said by paraphrasing. "What I'm hearing is." and "Sounds like you are saying." are great ways to reflect back.
- Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?"
- Summarize the speaker's comments periodically.
4. Defer judgment.
Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message.
- Allowthe speaker to finish.
- Don't interrupt with counter arguments.
5. Respond Appropriately.
Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down.
- Be candid, open, and honest in your response.
- Assert your opinions respectfully.
- Treat the other person as he or she would want to be treated.
AVE Beach Resort
Veerabagupathy,
Chothavilai beach,
Thengamputhoor,
Kanyakumari.
Call
Tel No: 04652 221337
+91 8220099080
Email: aveholidayhome@gmail.com
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